Shipping

At this time, Polly's Perch ships merchandise only to locations within the continental United States and not to international locations. Nor does Polly's Perch ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.

Merchandise Returns and Refunds

Although we hope each and every item delivered to every customer will be received in perfect condition, naturally there is no way to guarantee this. We take great pride in the methods we use to package your merchandise, and inspect all contents before it leaves our warehouse. The following is an outline of our return policy and product guarantee. Please note that there are exceptions to these policies for bird cages due to their larger size. See specific policies for bird cages below. We strongly encourage all customers ship returns either UPS, FedEx, DHL, or USPS Mail. In addition, we do recommend that all customers ship their returns with a confirmation of receipt. This can be accomplished by requesting a "Signature Required" when shipping UPS or "Delivery Confirmation" through the US Postal Service. This will help insure that all returns receive proper credit once received. In addition, if there is a discrepancy in whether or not the return was received by our warehouse, everyone involved will have a tracking number to reference and clarify and confusion. All the merchandise in our inventory is guaranteed for your 100% satisfaction, however we are not responsible for the return shipping and handling charges accrued for returning merchandise. We will gladly pay any shipping charges to send a replacement to you if a defective item is received, however all return shipping charges will be the sole responsibility of the customer. If a package is obviously damaged in transit, refuse the package. You must process all claims and/or returns by requesting a Return Authorization Number. Once processed, you will receive a Return Authorization Number for the merchandise. Be sure to clearly write the Return Authorization Number on the outside of the package and also include a brief note in the package stating the reason for their return. Return the merchandise immediately. Once we receive the returned merchandise, we will immediately issue a refund for the purchase price of the item(s) or send a replacement in a timely manner. This is done within 3 to 5 business days. All merchandise returned must include the original package containing the merchandise received. All returns must be received in the same condition as when shipped in order to apply a credit back to your account or ship a replacement.  

Bird Cage Return Policy

If a bird cage return is necessary because you no longer want the item ordered and the item has not been assembled or used the following applies in addition to our regular return and damaged merchandise policies: Any bird cage that has been used cannot be returned due to health and sanitation concerns. To ensure that the cage has not been used, we cannot accept bird cages for return that have signs of assembly or use (e.g., feathers, dander, waste, or food). We do not pay for return shipping costs. We do not accept damaged returns, so please make sure your that the bird cage must be packaged with care. It is the responsibility of the shipper to ensure that proper packaging is used and that contents of packages are adequately and securely packed, wrapped, and cushioned for transportation. Additionally, we recommend that you insure these large packages so that if damage is incurred, they may be compensated. There is a 10% restocking fee for all cage returns.